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Baumschere FELCO 2 - Sonderedition is backordered and will ship as soon as it is back in stock.
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Frequently Asked Questions
Returns and refunds
How can I return an item?
How can I return an item?
Please contact our customer service to receive a return label.
Items must be returned within 30 days of receiving your order. Items must be returned in the same condition they were received, unworn/unused, with tags still attached, and with all original packaging.
Our return policy applies to private customers.
Is my return free?
Is my return free?
Yes, parcel service-compatible products can be returned free of charge.
There will be charges for bulky goods that are particularly long, heavy or have to be returned by freight forwarder due to other characteristics.
For details on the costs of freight returns, please contact our customer service .
When will I receive my refund?
When will I receive my refund?
Once we receive your return, it will typically be processed within 3 days*. After successful verification, your refund will be initiated. Depending on your payment method, it may take a few days for your refund to be credited.
*In some cases, processing your return may take longer than usual. Please contact us for further details.
Can I try out products I order?
Can I try out products I order?
You can unpack, view, and inspect your ordered products. For returns, however, it's important that the goods are NEW and unused. We follow the recommendations of the Internet Ombudsman's Office.
Payment and shipping
What payment options are available?
What payment options are available?
Use a wide range of different and easy payment options*:
PayPal
Credit/debit card
Purchase on account (KLARNA)
Instant bank transfer
*More detailed information about payment options will be available at checkout.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs Austria:
Parcel service: 4.95€
Shipping: 30€
Free delivery for parcel service goods from 39€ value
Shipping costs Germany:
Parcel service: 9.90€
Shipping: 80€
Free delivery for parcel service goods over 125€ value
Which countries do we deliver to?
Which countries do we deliver to?
We currently deliver products in Austria and Germany.
When will I receive my product after ordering?
When will I receive my product after ordering?
Products in stock are usually shipped within 24 hours.
Delivery time after dispatch approx. 1-3 days within Austria and 2-4 days to Germany.
Can I also pick up my order?
Can I also pick up my order?
You are also welcome to pick up your order from our specialty stores. Select your preferred location during checkout.
I'm a business customer from Germany and would like to purchase VAT-exempt. What's the correct procedure?
I'm a business customer from Germany and would like to purchase VAT-exempt. What's the correct procedure?
For intra-community deliveries to Germany (exclusively for commercial customers), registration as a commercial customer is required. Use the registration form for our B2B professional shop . For further questions, please contact our customer service .
Note for STIHL brand products: The sale of STIHL products to resellers is excluded.






















